Management Consulting & Training

Joselyn Head Shot

   
Name: Dr. Robert W. Joselyn, CTC (Dr. Bob)
Business Name: TAMS, LLC & JCG, Inc.
(aka: The Joselyn Consulting Group, Inc.)
Address: 8075 East Morgan Trail, Suite One
Scottsdale, Arizona 85258
   
Phone Number: +1 (480) 443-0098
Fax Number: +1 (480) 483-5315
Email Dr. Bob  
Website URL: www.TAMS-DATA.com
www.joselynconsultinggroup.com

Description of Services:

 

Consulting Specialties:

  • Business Evaluation & Strategic Planning
  • Business Plan Consulting and Development
  • Service Fees
  • Employee Incentive Compensation Programs
  • Marketing Research
  • Agency Valuations, Mergers & Acquisitions
  • Marketing

Training Specialties:

  • Service Fees
  • Customer Service

Background or History:

Dr. Robert W. Joselyn, Ph.D., CTC is President and CEO The Joselyn Consulting Group, Inc., (JCG) a travel and tourism industry marketing and management consulting and service firm with its home office in Scottsdale. The firm provides marketing and management services to a broad spectrum of travel and tourism industry clients throughout the world. Dr. Joselyn is also the founder and Advising Consultant to Travel Agency Management Solutions (TAMS), LLC, and the Virtuoso Benchmarking Team, the travel industry leading financial and operating data benchmarking services. Dr. Joselyn holds a Doctorate in Marketing and Operations Research in addition to an M.B.A. and an undergraduate degree in engineering.

Dr. Joselyn's past and present clients have ranged from smaller travel firms to a who’s who list of the travel industry including thousands of travel agencies and agency organizations such as Virtuoso, AAA, American Express, Ensemble, Travel Leaders, Signature Travel Network (LTG), MAST, WESTA, Uniglobe and many more including agency organizations in Australia, Mexico, New Zealand, South America, Central America, The Caribbean and South Africa. JCG supplier clients have included Disney Travel, United Airlines, NCL Cruise Lines, The Ritz-Carlton Hotel Company, Hilton, Sheraton, The Reed Group, Tauck Tours, Classic Vacations, Sunmakers, YA’LLA Tours, Amadeus, Apollo/Galileo, and Worldspan among others. Industry associations such as ASTA, The Australia Tourist Commission, The Netherlands Tourist Commission, The Travel Institute, and ACTA have utilized JCG services. He has given over two thousand management and training presentations to virtually every highly regarded organization in the travel industry. Dr. Joselyn's views and articles have appeared in Travel Weekly, Business Travel News, Travel Market Report, Tour and Travel News, Travel Agent, Travel Age, ASTA Agency Management, Travel Counselor, U.S. News and World Report, The New York Times, USA Today, Working Woman, Entrepreneur and more. Travel Agent Magazine recognized Dr. Joselyn as one of the travel industry’s most influential contributors.

Prior to establishing his own marketing and management consulting organization in 1985, Dr. Joselyn spent the previous eight years in management positions within the travel industry which included travel agency ownership and consortia management. Before entering the travel industry, Dr. Joselyn served on the Marketing Faculty of the University of Denver and the University of Colorado, during which time he was involved in management consulting for a number of different industries.

Dr. Joselyn is the author of seven books, including The Travel Agency Personnel Policy & Procedures Manual Workbook and Mastering The Art of Collaborative Selling. He is also featured in a number of video training programs.

Contact Dr. Bob